Terms & Privacy Policy
Helparr Terms & Policy covers how we handle your data and transactions.
About Helparr
At Helparr, we believe connecting skilled artisans and service providers with customers should be seamless, secure, and rewarding. Our platform empowers local businesses across Africa to reach more customers while providing buyers with quality services and products.
Key Features
Easy Search & Discovery
Find artisans, products, and services near you with our powerful search and location-based features.
Mobile Experience
Access our services through our website or mobile app for iOS and Android devices.
Secure Payments
All transactions are secured with industry-standard encryption through our trusted payment partners.
Helparr Wallet
Save, earn coins, and manage your finances with our integrated wallet and rewards system.
Platform Service Fee
To maintain and improve our platform, Helparr charges a small service fee on all transactions:
This fee applies to both buyers and merchants. See the respective tabs for detailed information.
Need Help?
Contact our customer service team at support@helparr.com
Last updated: January 2025
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Terms for Buyers
As a buyer on Helparr, you have access to thousands of products and services from verified merchants across Africa. Please review the following terms that govern your purchases.
Service Fees
Buyer Service Fee
A 1% service fee is automatically added to your total payment amount.
For example, if you purchase an item for ₦10,000, your total payment will be ₦10,100 (₦10,000 + ₦100 service fee).
Why the fee?
This fee helps us maintain secure payment processing, provide customer support, and continuously improve your shopping experience on Helparr.
Payments & Refunds
- All payments are processed securely through Paystack and other trusted payment providers
- Refund requests must be made within 24 hours of purchase for digital goods and 7 days for physical products
- Refunds are processed to your original payment method within 5-10 business days
- The 1% service fee is non-refundable except in cases of merchant fraud
- Disputed transactions will be investigated and resolved within 14 business days
Buyer Rights
Purchase Protection
All purchases are protected against fraud and unauthorized transactions.
Dispute Resolution
You have the right to raise disputes and receive fair resolution from our support team.
Reviews & Ratings
Leave honest reviews to help other buyers and hold merchants accountable.
Buyer Conduct
Prohibited Activities
Buyers who engage in fraudulent chargebacks, harassment of merchants, or abuse of the refund system may have their accounts suspended or terminated.
Last updated: January 2025
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Terms for Merchants & Store Owners
By creating a store on Helparr, you agree to the following terms and conditions. Please read carefully as violations may result in account suspension or permanent termination.
Platform Fees
Merchant Commission Fee
Helparr deducts a 1% commission fee from every successful sale made through your store.
For example, if a customer purchases an item for ₦10,000, you will receive ₦9,900 after the 1% platform fee is deducted.
What you get for the fee:
Access to our marketplace, secure payment processing, customer support, marketing exposure, analytics dashboard, and all platform features.
Payouts & Earnings
- Earnings are credited to your Helparr Wallet after successful order completion
- Withdrawals can be made to your linked bank account at any time
- Minimum withdrawal amount is ₦500
- Withdrawals are processed within 24-48 hours on business days
- Disputed orders will have funds held until resolution
Violations & Penalties
Important Warning
Helparr has a zero-tolerance policy for fraud, impersonation, and illegal activities. Violations will result in immediate action against your account.
Store Impersonation
Creating a store that impersonates another business, uses another brand's name, logo, or identity without authorization, or attempts to deceive customers into thinking they are buying from another merchant.
Permanent Account BanSelling Counterfeit/Fake Products
Listing or selling counterfeit, fake, knockoff, or replica products that infringe on trademarks or misrepresent the product's authenticity, quality, or origin.
Permanent Account BanSelling Illegal Products
Listing or attempting to sell any items that are illegal under Nigerian law or international regulations, including but not limited to drugs, weapons, stolen goods, or prohibited substances.
Permanent Account Ban + Legal ActionMisleading Product Information
Providing false or misleading descriptions, images, or pricing information about products. This includes using stock photos that don't represent the actual product.
Account Suspension (1st offense)Failure to Fulfill Orders
Consistently failing to ship products, not responding to customers, or having excessive order cancellations without valid reasons.
Account SuspensionPrice Manipulation
Artificially inflating prices, bait-and-switch tactics, or coordinating with others to manipulate market prices.
Account SuspensionFraudulent Activities
Any form of fraud including fake reviews, payment manipulation, identity theft, or attempting to circumvent platform security measures.
Permanent Account Ban + Legal ActionProhibited Items
The following items are strictly prohibited from being listed on Helparr:
- Illegal drugs, controlled substances, or drug paraphernalia
- Weapons, firearms, ammunition, or explosives
- Stolen or illegally obtained goods
- Counterfeit currency or documents
- Human organs, body parts, or human remains
- Endangered species or products derived from them
- Hazardous materials or toxic substances
- Adult content or pornographic materials
- Items that promote hate, violence, or discrimination
- Unauthorized copies of copyrighted materials
- Prescription medications without proper licensing
- Gambling services or lottery tickets
Verification Requirements
To maintain a safe marketplace, all merchants are required to complete our verification process:
Government-Issued ID
Valid National ID, Driver's License, or International Passport
Business Registration (Optional)
CAC Certificate for registered businesses to get verified badge
Valid Business Address
Physical location or verifiable address for your business operations
Merchant Responsibilities
- Maintain accurate and up-to-date product listings with clear descriptions and photos
- Respond to customer inquiries within 24 hours
- Process and ship orders within the stated timeframe
- Handle customer complaints and returns professionally
- Keep your business information and verification documents current
- Comply with all applicable Nigerian laws and regulations
- Report any suspicious activities or policy violations to Helparr
- Maintain product quality standards and accurate stock levels
Appeals Process
If your account has been suspended and you believe this was in error, you may appeal by contacting appeals@helparr.com with your case details.
Last updated: January 2025
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Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
Personal Information
Name, email address, phone number, and profile details you provide during registration.
Location Data
Your location to help connect you with nearby artisans and services.
Transaction Data
Payment information, order history, and transaction records for your purchases.
KYC Documents
Identity documents and verification information for merchants (stored securely).
How We Use Your Information
- To provide and improve our services and platform features
- To process transactions and send related notifications
- To verify identities and prevent fraud
- To personalize your experience and show relevant content
- To communicate with you about updates, promotions, and support
- To comply with legal obligations and enforce our terms
Information Sharing
We do not sell your data
We only share your information with trusted partners necessary to provide our services (payment processors, verification services) and when required by law.
Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Secure, encrypted storage for sensitive documents
- Regular security audits and vulnerability assessments
- Access controls and monitoring systems
- PCI-DSS compliant payment processing through Paystack
Your Rights
Access Your Data
Request a copy of the personal data we hold about you.
Correct Your Data
Request corrections to any inaccurate information.
Delete Your Data
Request deletion of your account and personal data (subject to legal requirements).
Privacy Questions?
Contact our privacy team at privacy@helparr.com
Last updated: January 2025