Privacy Policy
Your privacy and data protection matter to us
Table of Contents
Privacy Commitment
Helparr is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Helparr.
This Privacy Policy applies to our website and its associated subdomains alongside our application, Helparr. By accessing or using our Service, you signify that you have read, understood, and agreed to our collection, storage and use of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Key Terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:
Company
Refers to Helparr Limited, the entity responsible for the collection and processing of your personal information.
Customer
The company, organization or person that signs up to use the Helparr Service.
Personal Data
Any information that directly or indirectly allows for the identification of a person or an organization.
Service
The service provided by Helparr on our platform.
What Information Do We Accept?
We collect information from you when you visit our website, register on our site, use our services, or interact with our platform.
Required Information
- Name / Username
- Phone Numbers
- Email Addresses
- Location Data
- Service Preferences
- Transaction History
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs and match you with relevant artisans.
To improve our platform
We continually strive to improve our platform based on feedback and usage patterns
Provide customer support
Your information helps us respond more effectively to support requests and resolve issues
Ensure platform security
We use your information to verify identities, prevent fraud, and maintain platform safety
Third Party Information
We may receive information about you from third parties in certain circumstances to provide and improve our services. This includes:
- Information from social media platforms when you use social login features
- Payment information from our payment processors for transaction verification
- Verification data from identity verification services
Do We Share Your Information?
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described in this policy.
When We May Share Information
- When required by law or to respond to legal processes
- With trusted service providers who assist in platform operations
- With artisans when you request their services (contact information only)
Email Usage
We may use your email address to communicate with you about our services. This includes:
Service Communications
Important updates about your account, bookings, and transactions
Notifications
Updates about artisan responses, service status, and platform features
Marketing Communications
Promotional content and special offers (you can opt-out at any time)
Data Retention
We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy.
Retention Periods:
- Active account data is retained while your account remains active
- Transaction records are kept for legal and accounting purposes as required by law
- Deleted account data is removed within 90 days, except where retention is legally required
How Do We Protect Your Information?
Security Measures
We implement a variety of security measures to maintain the safety of your personal information when you use our platform or make transactions.
- SSL encryption for all data transmission
- Secure server infrastructure
- Encrypted payment gateway integration (Paystack)
- Regular security audits and monitoring
International Transfers
Your information may be transferred to and maintained on servers located outside of your country or jurisdiction where privacy laws may differ from those in your location.
By using our services, you consent to the transfer of your information to our facilities and to third parties with whom we share it as described in this policy. We take appropriate measures to ensure your data remains protected in accordance with this Privacy Policy.
Your Data Rights
You have certain rights regarding your personal data. We aim to take reasonable steps to allow you to exercise these rights.
Access Your Data
Request a copy of the personal data we hold about you
Correct Your Data
Request correction of inaccurate or incomplete information
Delete Your Data
Request deletion of your personal data in certain circumstances
Data Portability
Request transfer of your data to another service provider
GDPR Compliance
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This includes:
Questions About This Policy?
Don't hesitate to contact us if you have any questions about our privacy practices.